Terms and Conditions

At www.gravelbase.co.uk you can order materials through our website. If you have requests for materials that are not on the website, or if you would like a quote for a larger order, you are welcome to contact gravelbase.co.uk directly. Call or contact us via e-mail. You can find our contact information on the website. All prices include UK VAT and any environmental and commodity charges. Prices are daily prices. UK law and practice applicable to trading on gravelbase.co.uk. After placing an order you will receive an order confirmation email. The agreed order will be described in the order confirmation. Information about payment and shipping will also be described. You accept that the material is unloaded at the best suitable spot in driveway / sidewalk / street, and you give the truck driver full permission to make this decision, even if you do not agree with the driver. If you are not at home at the time of delivery, you accept that the material is left unattended. Road to the delivery point must be at least 3.5m wide, and must be suitable for heavy trucks. If this is not the case, the driver will unload the goods as near as possible. If the driver cannot unload the materials, because these conditions are not met, you will be charged a full haul cost for missed delivery. We will call you before delivery. On this page you can describe your preferred delivery location, and to ease the delivery you can go outside and mark the delivery location. We do not spread the material, we do not perform landscaping work, we supply the material only.

How to shop with us:
To make a purchase on www.gravelbase.co.uk must go through four stages: 1. Find product / materials you desire, add those to your shopping cart and then go to the checkout. 2. Approve your purchase and accept our Terms and Conditions. 3. Enter your personal details. 4. Select the payment and pay.

We accept Mastercard, Visa and Amex. Payment is done online, when you complete your order.

To see the delivery price to delivery address, you simply enter your Postcode on the website. Next comes the delivery price to be under the price of the product on the product page. Delivery Rates displayed without keying in postcode are indicative only. You can also easily see your delivery cost by adding the product to the cart. You always have the option to remove a product from the shopping cart by clicking the red X in the basket for the selected product. Cart apparent total price, i.e. the price of the item including shipping. For additional delivery details and delivery methods, see under the menu item "Delivery".

Gravelbase.co.uk currently supplies nationwide throughout the UK. Delivery times are different for material and postcode. Your options are disclosed after typing in your postcode and then displayed in the product page. Transportation is done with an independent trucking company. The stated delivery times are indicative. Situations beyond our control may occur such shortages, lack of reliable delivery from a third party, sold-out goods or goods which started from the range. When significant delay you will be informed by us. Loss of income due to delayed delivery is not replaced by Gravelbase.co.uk

Prerequisite for delivery furthermore is that there are no cement slabs, pavers or similar where the truck needs to drive, as they may burst the trucks tires, conditions must be suitable to carry a heavy truck. The driver will make an evaluation on arrival of the desired delivery location. If the driver evaluates that the conditions can not be met, the driver will unload the material closest to the desired location. Delivery location must be accessible to a heavy truck. The road must be at least 11.5 feet (three meters) wide and a free height of 13 feet (four meters). Be sure about this if you place an order for a small area or narrow street. We do not spread the material, we do not perform Landscaping work, we supply the material only. Please contact us if you are in doubt or have any further questions. If you are not at home or present on arrival, the delivery of the material will be on your marked spot or the best suitable place selected by the driver. If your marked a spot these conditions must be met.

Bulk Bags delivered on pallets, come with a pallet truck. Not with a crane, if a moffett or hiab delivery is needed please make sure to inform Gravel base prior to ordering as adittional charges might occur. A pallet truck might not be able to deliver on a gravel, grass or soil surface. Nearest hard surface will be selected by the truck driver if you are not present at the delivery. If you are present at the delivery, you can select it with the driver, or you can specify your preferred spot, when you make the order.

When you complete an online order with Gravelbase.co.uk, you are giving Gravelshop consent to communicate with you via email and/or phone/text message. This means Gravel base and their hauling services may contact you using these methods for various purposes related to your order, such as order updates, shipping information, promotions, or customer service inquiries.

Shipping Costs
Delivery cost is paid by you and is included in your price. Delivery costs depend on the orders size and weight. It is sought, whenever possible, to perform a single supply for several products on an order, but because of products coming from different sources, several products in one order may be divided into instalments. Delivery costs will be refunded only if the purchase is cancelled and if the delivery is not started. Upon delivery of Bulk Bags / Bulk Bags on pallets, performed in a traditional freight shipping, packing may start several days before arrival. You can also choose to return the order with a transport company of your selection at your own expense. The item can be returned with you paying for return shipping using our service. You must be aware that shipping heavy items weighing over a ton usually represent the largest cost of the total price.

Right of withdrawal
You always have 14 days right to withdraw from the date you received the materials. Do you regret your purchase, you can choose to arrange the shipment and return of the product no later than the 14th day after receipt and receive a refund for the materials upon arrival back to our yard. If you choose to return the materials with our transport service, you should pay for the return shipment according to delivery price. If you return the materials, it shall be in the same condition as when you received the goods. This means that right of withdrawal may be invalidated if the product or quantity is not the same as that upon delivery. When withdrawal is engaged, you will get your money returned after we have received the product and verified that it meets the conditions for right of withdrawal. The money will be refunded via the means with which the purchase was made. When replacing the products not covered by the right of withdrawal you pay for shipping, return shipping and for the new shipment.

Canceling order
Note that fees apply if you cancel your order. If you cancel immediately after payment, you pay the credit card payment provider fee (3%) of the total order value. 97% will be refunded. If you cancel after the order has been setup and scheduled, you pay a cancellation fee (7%) and the credit card payment provider fee (3%). In total (10%) of the total order value. 90% will be refunded. If you cancel after the truck has left the yard with your product, you pay the transport cost, the setup and schedule fee, and the credit card payment provider fee. In total (50%) of the total order value. 50% will be refunded.

When you shop www.gravelbase.co.uk you have under applicable law 24 month withdrawal. This means that you can either get your materials changed, money in return or a reduced price, depending on the nature of the problem. This assumes of course that the claim is justified, and that the shortage has not arisen due to wrongly using the product or other damage due to error handling. The goods must be "untouched" and containing the same origin quantity at arrival. Complaints must be made as soon as possible after you have discovered the problem with the materials. If you notice within two months after the problem was discovered, the complaint to be valid. We refund relevant shipping costs that you have incurred in connection with the return of the goods, once the claim is correct. When you wish to complain about a product, you should always contact us to get the delivery location clarified. Contact information can be found on the contact page. When you return the product you are requested to inform us of the order number and a brief description of the product's fault. Warranty does not apply to wrongly ordered goods or product that is wrongly ordered due to lack of knowledge about the specific product.

Guiding Volume
Bulk material on trucks are loaded with a huge scoop. Normally in this industry loads are on average 20 tons. The result is that the less you order the less accurate the load amount will be. Orders up to 4 tons should expect -25/+25% difference from the order confirmation. It is not possible to change this, it is unfortunately the way it works in this industry. Ordering small amounts always order a little more than you need to be sure. Order above 4 tons expect 10% difference. Orders that are too different in amount from what has been ordered will be subject to a percentage refund.

Product quantities are an indication. Calculate always a bit more than what you theoretically should use. The weight can vary, for example, in dry or wet weather. Wet and dry material does not weigh the same. This should always take into consideration when shopping and ordering products of this kind. Volume weights for a product may be from the subcontractor information and contain errors or changes. These sales and delivery conditions apply to all purchases made on gravelbase.co.uk and with our business and applies unless otherwise agreed in writing between you and Gravelbase.co.uk. Stated prices are inclusive of VAT. Written contracts with Gravelbase.co.uk are to be in English. We recommend taking a copy / backup of all data. Gravelbase.co.uk can assume to not be responsible for data loss and other indirect damage caused by products sold by Gravelbase.co.uk, unless the UK law specifies otherwise.

Your personal information | Data Protection
In order to allow trading on gravelbase.co.uk, you should as a minimum register the following personal information. Name Address Phone E-mail address We perform the registration of your personal data in order to provide a product to you. Your personal information is registered with Gravelbase.co.uk and preserved for five years and will be deleted after this. Five years is a requirement under the Accounting Act. If the personal information requested by the authority from our website, we ensure that there is always preceded by your explicit consent, and that you are informed about what information is collected and why. The director and sales staff of Gravelbase.co.uk have access to the information recorded about you. The data controller at www.gravelbase.co.uk is Christian Posborg. Our customer information is encrypted via an 8bit MD5 key. We do not send encrypted customer information. Data is not sold or redistributed under any circumstances to third parties. We record no sensitive personal information. As a registered customer Gravelbase.co.uk you always have the right to appeal against this registration. You also have the right to transparency about what information is about you. These are your rights under the Personal Data Act. Any appeals are requested to contact the Gravelbase.co.uk via email "info@gravelbase.co.uk or via the contact information that you find on the bottom of the page

Logistatistics used on www.gravelbase.co.uk means that a statistical system collects information enabling a statistic picture of how many visitors a website has had, where they come from and where on the website as the visiting left the page. www.gravelbase.co.uk uses statistics in order to optimize the website and its features.

Security and Cookies
You can safely shop securely at Gravelbase.co.uk. The registered data at a purchase, such as your name, address, email, phone, etc. are used solely to carry out the order itself. Only the credit card data is transmitted encrypted. All order information is saved in our accounting system and archived up to 10 years, and used by example when changing any subsequent sale. Gravelbase.co.uk uses cookies dealing with the actual processes to places such as ordering and calculation of orders. Cookies are deleted after one day. We save all the IP addresses of our visitors. As a registered customer in our system you always have the opportunity to appeal across a registration or demand transparency in the recorded data, compares the rules in the Personal Data Act.
Tel.: 0203 0388 558